Terms of Service
Last updated: December 2024
Welcome to FreshSpace Professional Cleaning Agency Ltd. These Terms of Service ("Terms") govern your use of our website and cleaning services. By accessing our website or booking our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing, browsing, or using the FreshSpace Professional Cleaning Agency website ("Website") located at www.freshspace.world, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.
If you do not agree with any part of these terms, you must not use our website or services. These Terms constitute a legally binding agreement between you ("User" or "Customer") and FreshSpace Professional Cleaning Agency Ltd ("FreshSpace," "we," "us," or "our").
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.
2. Services Description
FreshSpace Professional Cleaning Agency Ltd provides comprehensive residential and commercial cleaning services throughout London and surrounding areas. Our services include but are not limited to:
Residential Services
- •Regular house cleaning
- •Deep cleaning services
- •Move-in/move-out cleaning
- •Post-construction cleanup
- •Carpet and upholstery cleaning
Commercial Services
- •Office cleaning
- •Retail space maintenance
- •Medical facility cleaning
- •Restaurant and hospitality cleaning
- •Industrial facility services
All services are performed by trained, insured, and background-checked professionals using eco-friendly cleaning products and state-of-the-art equipment. Service availability may vary by location and is subject to scheduling availability.
3. User Obligations and Responsibilities
As a customer of FreshSpace Professional Cleaning Agency, you agree to fulfill the following obligations and responsibilities:
Pre-Service Requirements
- •Provide accurate and complete information about your property and cleaning requirements
- •Ensure adequate access to your premises during scheduled service times
- •Remove or secure valuable items, documents, and fragile objects
- •Provide working access to water, electricity, and any necessary utilities
During Service
- •Be present during cleaning services or provide authorized access
- •Supervise pets and ensure their safety and the safety of our staff
- •Notify us immediately of any concerns or issues during service
- •Cooperate with our staff and provide reasonable assistance if needed
Prohibited Actions
- •Request services that violate laws or safety regulations
- •Misrepresent your property or cleaning requirements
- •Harass, threaten, or otherwise mistreat our staff
- •Share confidential information about our business practices
4. Payment Terms and Pricing
FreshSpace Professional Cleaning Agency operates on a transparent pricing model designed to provide exceptional value for our professional cleaning services.
Payment Methods
Accepted Payment Methods:
- • Credit cards (Visa, MasterCard, American Express)
- • Debit cards
- • Bank transfers
- • Cash (for one-time services only)
Billing Information:
- • Payment is due upon service completion
- • Recurring services billed monthly in advance
- • Invoices provided via email
- • Late payment may incur additional fees
Pricing Structure
Our pricing is based on several factors including property size, service frequency, type of cleaning required, and specific customer needs. All quotes are provided in writing before service begins.
Price Quotes: Written quotes are valid for 30 days and include all labor, materials, and equipment unless otherwise specified. Additional services not included in the original quote will be discussed and approved before being performed.
Important: Pricing may vary based on individual circumstances and specific requirements. Contact us for a personalized quote at +44 (0)20 7123 4567 or [email protected].
5. Cancellation and Refund Policy
FreshSpace Professional Cleaning Agency understands that plans can change. Our cancellation and refund policies are designed to be fair while ensuring adequate scheduling and staffing.
Cancellation Policy
Refund Policy
Rescheduling Policy
We understand that circumstances may require rescheduling. FreshSpace offers flexible rescheduling options:
- • Free rescheduling with 24+ hours notice
- • Rescheduling available online or via phone
- • Weather-related rescheduling available without penalty
- • Emergency rescheduling considered case-by-case
How to Cancel or Reschedule
To cancel or reschedule your service, please contact us through one of the following methods:
6. Liability, Insurance, and Disclaimers
FreshSpace Professional Cleaning Agency maintains comprehensive insurance coverage and follows strict safety protocols to protect our customers, employees, and property.
Insurance Coverage
Public Liability Insurance:
£2,000,000 coverage for property damage and personal injury
Professional Indemnity:
£1,000,000 coverage for professional services
Employee Bonding:
All employees are fully bonded and background-checked
Equipment Coverage:
Comprehensive coverage for all cleaning equipment and tools
Liability Limitations
Property Damage: FreshSpace will repair or replace any property damage caused by our negligence, up to the limits specified in our insurance policy. Damage claims must be reported within 48 hours of service completion.
Valuable Items: We recommend removing or securing valuable items, jewelry, cash, important documents, and fragile objects before our service. We are not responsible for damage to items not properly secured or stored.
Pre-existing Conditions: We are not responsible for damage resulting from pre-existing conditions, wear and tear, or structural issues in your property.
Service Disclaimers
Weather Conditions: Outdoor cleaning services may be postponed due to adverse weather conditions. We will reschedule at no additional cost.
Access Limitations: If adequate access to your property is not provided, we may need to reschedule or charge additional fees for extended service time.
Cleaning Results: While we strive for perfection, results may vary based on the condition of surfaces, materials, and previous cleaning history.
Third-Party Services: We are not responsible for services provided by subcontractors or third-party vendors.
7. Contact Information and Support
FreshSpace Professional Cleaning Agency is committed to providing exceptional customer service. Our experienced team is available to assist with any questions, concerns, or service needs.
Contact Details
Address
125 Baker Street, Marylebone
London W1U 6TU
United Kingdom
Phone
Business Hours
Emergency Services: Available 24/7 for urgent cleaning needs
Customer Support
General Inquiries: Response within 2 hours during business hours
Service Issues: Immediate attention and resolution within 24 hours
Complaints: Formal investigation and response within 48 hours
Emergency Support: Available 24/7 for urgent matters
8. Legal Compliance and Jurisdiction
These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
Legal Framework
- •Consumer Rights Act 2015
- •Supply of Goods and Services Act 1982
- •Data Protection Act 2018
- •Health and Safety at Work Act 1974
Regulatory Compliance
- •Trading Standards regulations
- •Environmental protection standards
- •Employment law compliance
- •Professional cleaning standards
Dispute Resolution
We are committed to resolving any disputes fairly and efficiently. Our dispute resolution process includes:
Step 1: Direct Communication
Contact our customer service team to discuss the issue
Step 2: Formal Complaint
Submit a written complaint for investigation
Step 3: Mediation
Third-party mediation if direct resolution fails
Step 4: Legal Action
Court proceedings as last resort