Privacy Policy
Your privacy is important to us. This Privacy Policy explains how FreshSpace Professional Cleaning Agency collects, uses, discloses, and safeguards your information when you visit our website and use our cleaning services.
Last Updated: January 15, 2025
Effective Date: January 15, 2025
Introduction
FreshSpace Professional Cleaning Agency Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.freshspace.world and use our professional cleaning services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services. We reserve the right to make changes to this Privacy Policy at any time, and we will notify you of any changes by updating the "Last Updated" date at the top of this policy.
This Privacy Policy applies to our website, applications, and services, and includes any affiliated websites or applications operated by FreshSpace Professional Cleaning Agency Ltd.
Information We Collect
We collect different types of information to provide and improve our services to you.
Personal Information
- Name and Contact Details: Full name, email address, phone number, postal address
- Property Information: Property address, size, room details, special cleaning requirements
- Service Preferences: Cleaning schedules, preferred products, special instructions
- Payment Information: Billing address, payment method details (processed securely through third parties)
Technical Information
- Website Usage: Pages visited, time spent, click patterns, referring websites
- Cookies and Tracking: Session cookies, analytics data, preference settings
- Communications: Records of our correspondence, including emails and phone calls
Important Notice
We only collect information that is necessary for providing our cleaning services and improving your experience. You are not required to provide all information, but some services may be limited if certain information is not provided.
How We Use Your Information
We use the information we collect for various purposes, always in accordance with applicable privacy laws.
Service Provision
- • Schedule and coordinate cleaning services
- • Prepare cleaning plans tailored to your property
- • Communicate about appointments and service updates
- • Process payments and generate invoices
Quality Improvement
- • Monitor and improve service quality
- • Train our cleaning professionals
- • Develop new service offerings
- • Gather feedback and testimonials
Legal Compliance
- • Comply with legal obligations
- • Protect our legitimate interests
- • Prevent fraud and unauthorized access
- • Respond to legal requests and court orders
Marketing Communications
With your consent, we may send you promotional materials about our services, special offers, and cleaning tips. You can opt out of these communications at any time.
Data Analytics
We analyze website usage and service patterns to improve our platform and understand customer preferences better.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and provide a more personalized experience.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period).
Your Cookie Choices
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website and services.
Essential Cookies
Necessary for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility.
Duration: Session or up to 1 year
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous information about page visits and user behavior.
Duration: Up to 2 years
Preference Cookies
Remember your preferences and settings to provide a personalized experience when you return to our website.
Duration: Up to 1 year
Data Sharing and Third-Party Services
We may share your information with trusted third parties to provide and improve our services.
Our Service Providers
We work with carefully selected third-party service providers who help us deliver high-quality cleaning services. These partners are bound by strict confidentiality agreements and data protection requirements.
Payment Processing
Secure payment processing through certified payment providers. We do not store complete credit card information.
Customer Support
Customer service platforms to help us respond to your inquiries efficiently and professionally.
Cleaning Professionals
Trained cleaning staff who may need access to your property information and service preferences.
IT Services
Cloud hosting and security services to ensure our website and data are properly protected.
Important Privacy Notice
- We never sell your personal information to third parties
- All third parties are required to comply with strict data protection standards
- We only share information that is necessary for service delivery
- You have the right to opt out of non-essential data sharing
Your Rights and Choices
You have important rights regarding your personal information. We're committed to helping you exercise these rights.
Right to Access
Request a copy of the personal information we hold about you, including details about how we use and share your data.
Right to Rectification
Request correction of any inaccurate or incomplete personal information we hold about you.
Right to Erasure
Request deletion of your personal information, subject to certain legal obligations and legitimate business interests.
Right to Restrict Processing
Request that we limit how we process your personal information in certain circumstances.
Right to Data Portability
Request a copy of your data in a structured, machine-readable format for transfer to another service provider.
Right to Object
Object to processing of your personal information for marketing purposes or based on legitimate interests.
How to Exercise Your Rights
Contact us using the information below to exercise any of these rights. We will respond to your request within 30 days and may need to verify your identity for security purposes.
Response Timeline
- • Initial response: Within 72 hours
- • Complete request: Within 30 days
- • Complex requests: May take up to 90 days
- • No fee for reasonable requests
Data Security and Protection
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmission is protected using industry-standard SSL/TLS encryption. Sensitive data is encrypted at rest using advanced encryption standards.
Access Controls
Strict access controls ensure only authorized personnel can access personal information. Multi-factor authentication is required for all systems.
Regular Audits
Continuous monitoring and regular security audits help us identify and address potential vulnerabilities before they become issues.
Security Measures in Detail
Technical Safeguards
- End-to-end encryption for all communications
- Regular security updates and patch management
- Secure data backup and disaster recovery
Operational Safeguards
- Employee background checks and training
- Clean desk policy for physical documents
- Confidentiality agreements with all staff
- Incident response and breach notification procedures
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Retention Periods by Data Type
| Data Type | Retention Period | Reason |
|---|---|---|
|
Customer Account Information
Name, contact details, service preferences
|
Active account + 7 years | Legal and tax requirements, service continuity |
|
Service Records
Cleaning schedules, property details, feedback
|
Duration of service + 3 years | Service improvement and customer support |
|
Financial Information
Invoices, payments, billing addresses
|
7 years | Legal and tax compliance requirements |
|
Website Analytics
Usage patterns, page visits, click data
|
26 months | Website optimization and user experience improvement |
|
Marketing Communications
Email preferences, subscription status
|
Marketing campaign management and compliance | |
|
Support Communications
Help desk tickets, chat logs, email correspondence
|
3 years | Customer service quality assurance |
Early Deletion Options
You can request earlier deletion of your data at any time, subject to legal obligations and legitimate business interests. Some information may be retained in anonymized form for statistical purposes.
- Account closure and data deletion
- Selective data removal
Automated Deletion
We use automated systems to delete expired data according to our retention schedule, ensuring consistent compliance and minimizing data exposure.
- Scheduled cleanup procedures
- Audit trail maintenance
Children's Privacy Protection
We are committed to protecting the privacy of children and ensuring compliance with applicable children's privacy laws, including the Children's Online Privacy Protection Act (COPPA) and the UK Age Appropriate Design Code.
Age Restrictions
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete this information promptly.
Parental Consent
For children aged 13-16, we require parental or guardian consent before collecting personal information. Parents have the right to review and request deletion of their child's personal information.
Safe Cleaning Practices
Our cleaning professionals are trained in child-safe cleaning practices and use eco-friendly products when cleaning homes with children to ensure a safe environment.
Important Notice for Parents
If you believe your child has provided us with personal information without your consent, please contact us immediately so we can take appropriate steps to remove such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
Policy Updates
We will notify you of any material changes to this Privacy Policy by:
- Prominent notice on our website
- Updated "Last Modified" date
Your Options
If you do not agree with the changes to our Privacy Policy, you have the following options:
- Stop using our services
- Request data deletion
- Contact us with concerns
- Opt out of certain data uses
Version Control
We maintain a record of all Privacy Policy versions to ensure transparency about our data practices evolution. Previous versions are available upon request for compliance and transparency purposes.
Current Version: 2.1
Effective Date: January 15, 2025
Previous Update: October 1, 2024
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.
Data Protection Officer
FreshSpace Professional Cleaning Agency Ltd
Data Protection Officer
125 Baker Street, Marylebone
London W1U 6TU, United Kingdom
Business Hours
Monday-Friday: 8:00-18:00
Saturday-Sunday: 9:00-16:00
Privacy Request Form
For faster processing, please use our online privacy request form or specify in your email subject line:
- • Subject: "Privacy Request - Access" for data access requests
- • Subject: "Privacy Request - Deletion" for data deletion requests
- • Subject: "Privacy Request - Correction" for data correction requests
- • Subject: "Privacy Question" for general privacy questions
Supervisory Authority
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable laws.
Response Commitment
We are committed to responding to all privacy-related inquiries promptly and transparently.
Related Policies and Documents
For a complete understanding of our practices, please also review our related policies and terms.
Cookie Policy
Detailed information about how we use cookies and similar tracking technologies on our website.
Terms of Service
Terms and conditions governing your use of our website and cleaning services.
Contact Us
Get in touch with our team for questions about our services or to request a quote.
Thank You for Trusting FreshSpace
Your privacy and trust are fundamental to our business. We're committed to transparency, security, and providing you with control over your personal information. If you have any questions or concerns, please don't hesitate to reach out to our team.