About FreshSpace
Your Trusted Cleaning Partner Since 2010
"We believe that a clean environment is the foundation of a healthy, productive, and comfortable life. Since our founding, FreshSpace has been dedicated to transforming spaces across London with uncompromising quality and exceptional service."
Our Story
FreshSpace Professional Cleaning Agency was born from a simple yet powerful vision: to create healthier, more productive environments for businesses and homes across London. Founded in 2010 by Sarah Mitchell, a former NHS facilities manager, our company emerged from years of witnessing firsthand the profound impact that cleanliness has on human well-being and business success.
What started as a small team of three dedicated cleaning professionals has evolved into London's most trusted commercial and residential cleaning service. We've built our reputation not just on the results we deliver, but on the trust we establish with every client. Our mission extends beyond mere cleaning – we're committed to creating spaces where people can thrive, whether they're conducting important business meetings or enjoying quality time with their families.
Today, with over 200 professionally trained staff members and state-of-the-art equipment, we proudly serve over 1,500 satisfied clients across Greater London. Every day, we wake up with the same passion that drove us to start FreshSpace: the belief that exceptional cleaning isn't a luxury – it's an essential service that elevates the quality of life.
Our Mission & Core Values
These principles guide every decision we make and every service we provide, ensuring that FreshSpace consistently exceeds expectations.
Our Mission
To transform and maintain exceptional environments that enhance the well-being, productivity, and quality of life for our clients through professional cleaning services, sustainable practices, and unwavering commitment to excellence.
Excellence
We pursue perfection in every detail, continuously improving our processes and exceeding industry standards.
Sustainability
We protect our planet through eco-friendly products, efficient processes, and responsible waste management.
Integrity
We build lasting relationships through honesty, transparency, and ethical business practices in every interaction.
Care
We treat every client, employee, and environment with respect, empathy, and genuine care for their well-being.
Why Choose FreshSpace?
Discover the FreshSpace difference – where professional expertise meets personalized service for unmatched cleaning solutions.
Professional Expertise
Our team undergoes rigorous training programs and continuous education to master the latest cleaning techniques and industry best practices. Every technician is certified in advanced cleaning methodologies and safety protocols.
Quality Assurance
We maintain the highest standards through comprehensive quality control protocols, including pre-service inspections, real-time monitoring, and post-service evaluations with client feedback integration.
Eco-Friendly Products
Our commitment to sustainability drives us to use only environmentally responsible cleaning products that are safe for your family, pets, and the planet without compromising on cleaning effectiveness.
Flexible Scheduling
We work around your schedule, offering evening, weekend, and same-day services. Our advanced booking system ensures seamless scheduling with minimal disruption to your daily routine.
Fully Insured & Bonded
Your peace of mind is guaranteed through comprehensive liability insurance and bonding coverage. All our staff undergo thorough background checks and are fully bonded for your protection.
24/7 Customer Support
Our dedicated customer service team is available around the clock to address any concerns, schedule changes, or special requirements with immediate response and resolution.
Our Professional Team
Meet the skilled professionals who bring excellence to every cleaning project with dedication, expertise, and genuine care for your space.
Sarah Mitchell
Founder & CEO
Former NHS facilities manager with 14+ years in commercial cleaning management. Sarah's vision drives FreshSpace's commitment to excellence and innovation.
David Chen
Operations Manager
Specializes in logistics optimization and quality control. David's systematic approach ensures every client receives consistent, exceptional service delivery.
Maria Rodriguez
Training Director
Leading our comprehensive training programs that ensure every team member masters the latest techniques and maintains our high standards of service excellence.
James Thompson
Quality Assurance Lead
Ensures every project meets our rigorous quality standards through systematic inspections and continuous process improvements that enhance client satisfaction.
Our Comprehensive Team Approach
Rigorous Background Checks
All team members undergo comprehensive background screening and identity verification before joining our workforce.
Continuous Training Programs
Monthly training sessions on new techniques, safety protocols, and customer service excellence to maintain cutting-edge expertise.
Supervisory Oversight
Every cleaning team is supervised by experienced supervisors who conduct quality checks and ensure protocol adherence.
Local London Expertise
Our team possesses intimate knowledge of London neighborhoods, regulations, and specific local cleaning challenges and requirements.
Experience & Expertise
Numbers that reflect our commitment to excellence and the trust our clients place in FreshSpace year after year.
Years in Operation
Serving London since 2010
Satisfied Clients
Across Greater London
Square Feet Cleaned
Monthly service area
Client Satisfaction
Percentage rating
Industry Certifications & Credentials
ISO 9001:2015
Quality Management System certified for consistent service delivery and continuous improvement processes.
Green Seal Certified
Environmentally responsible cleaning practices meeting the highest standards for health and sustainability.
CRB Checked
All staff members hold enhanced criminal records checks for complete peace of mind and client security.
Health & Safety
Comprehensive health and safety training ensuring compliance with all workplace regulations and best practices.
Infection Control
Specialized training in infection control protocols, particularly relevant for healthcare and high-traffic environments.
Insurance Coverage
Comprehensive public liability insurance up to £10 million and professional indemnity coverage for complete protection.
Quality Assurance
Our commitment to excellence extends beyond the cleaning to ensure every interaction exceeds your expectations and builds lasting trust.
Our Quality Standards
Pre-Service Inspection
Every job begins with a thorough assessment of the space, identification of specific needs, and discussion of client preferences to ensure personalized service delivery.
Systematic Cleaning Process
We follow proven methodologies that ensure nothing is overlooked, from high-touch surfaces to hidden corners, maintaining consistency across every visit.
Real-Time Quality Monitoring
Supervisors conduct random quality checks during service delivery and provide immediate feedback to ensure standards are maintained throughout the process.
Post-Service Walkthrough
Every completed service includes a final walkthrough with the client to ensure complete satisfaction and address any immediate concerns or adjustments.
Client Feedback Integration
We actively seek and act on client feedback, using insights to continuously improve our services and adapt to evolving needs and preferences.
100% Satisfaction Guarantee
We stand behind our work with an industry-leading satisfaction guarantee. If you're not completely satisfied with our service, we'll make it right at no additional cost.
Service Guarantee
Complete re-cleaning within 24 hours if service doesn't meet agreed standards
Response Time
Immediate response to any concerns within 2 hours during business hours
Client Care
Personal account manager assigned to ensure consistent, personalized service
Insurance & Licensing
Comprehensive Insurance Coverage
- Public Liability: £10 million coverage for complete protection
- Professional Indemnity: £5 million coverage for service-related claims
- Employers Liability: Full coverage for all staff members
- Equipment Coverage: Protection against damage to client property
- Vehicle Insurance: Comprehensive coverage for all company vehicles
Licensing & Registration
- Company Registration: Registered in England & Wales (Company No: 07123456)
- VAT Registration: VAT No: GB123456789
- Trading Standards: Compliant with all local authority regulations
- Environmental Permits: Licensed waste carrier and environmental compliance
- Health & Safety: IOSH membership and compliance with HSE regulations
What Our Clients Say
Real experiences from satisfied clients who trust FreshSpace for their cleaning needs across London.
Jennifer Walsh
Operations Director, TechStart Ltd
"FreshSpace has been maintaining our Canary Wharf office for over three years. Their attention to detail is exceptional, and their team always goes above and beyond. We've never had a single complaint from our staff about the cleaning quality."
Commercial Office, Canary Wharf • 3+ years
Michael Chen
Restaurant Owner, London's Bistro
"Running a restaurant means hygiene is paramount. FreshSpace's specialized restaurant cleaning service has been flawless. They're professional, reliable, and their eco-friendly products give us peace of mind for food safety."
Restaurant • 2+ years
Emma Thompson
Homeowner, Notting Hill
"As someone with allergies, I was worried about harsh chemicals. FreshSpace's eco-friendly approach exceeded my expectations. My home has never looked better, and I can breathe easily knowing they're using safe products."
Residential • 18 months
Dr. Rachel Williams
Clinic Director, City Medical Practice
"Infection control in healthcare is critical. FreshSpace understands our requirements and consistently delivers hospital-grade cleaning. Their staff are trained in medical facility protocols, which gives us complete confidence."
Healthcare Facility • 4+ years
James Morrison
Property Manager, London Estates
"Managing multiple properties requires reliable partners. FreshSpace handles our portfolio efficiently and their reporting system keeps us informed. We've maintained 98% tenant satisfaction thanks to their excellent service."
Property Management • 5+ years
Sarah Johnson
Boutique Owner, Covent Garden
"Retail space needs to be spotless for customer impressions. FreshSpace works around our opening hours and ensures our boutique looks pristine for every customer. Their attention to display areas and fitting rooms is exceptional."
Retail Space • 2+ years
Ready to Experience the FreshSpace Difference?
Join thousands of satisfied clients across London who trust FreshSpace for their cleaning needs. Contact us today for a free consultation and discover why we're London's preferred cleaning partner.